REFUND & RETURN POLICY
Last Updated: Nov 27, 2025
We want you to be happy with your purchase.
If something isn’t right, please review our refund and return guidelines below.
1. Eligibility for Returns
You may request a return within 30 days of receiving your order if:
The product is unused
The product is in its original packaging
You provide proof of purchase (order number or receipt)
Used or damaged items may not be eligible for a full refund.
2. Non-Returnable Items
For hygiene and safety reasons, the following cannot be returned:
Used cleaning solutions
Used brushes or cloths
Items not in their original condition
Items purchased from third-party sellers (Walmart, Amazon, etc.)
3. Damaged, Missing, or Incorrect Items
If your item arrives:
Damaged
Defective
Incorrect
Missing components
Contact us within 7 days of delivery, and we will provide a replacement or full refund at no cost to you.
You may be asked to provide:
Photos or videos of the issue
Order number
Shipping label (if applicable)
4. Refund Process
Once your return is approved:
We will provide instructions on where to send the item.
Once received and inspected, your refund will be processed.
Refunds typically appear within 3–7 business days depending on your payment provider.
5. Return Shipping Costs
If the return is due to our error (wrong or damaged item), we cover the return shipping.
If the return is due to personal preference, the customer is responsible for return shipping costs.
6. Order Cancellations
Orders may be cancelled before they are shipped.
If your order has already been shipped, please follow the return process above.
7. Exchanges
At this time, we do not offer direct exchanges.
You may return an item (if eligible) and place a new order.
8. Contact Us for Support
For all refund or return requests, contact:
Please include your:
Full name
Order number
Photos (if applicable)
Reason for return
Our team will respond as quickly as possible.